Shipping Policy

Last updated: 7 November 2026

Thank you for shopping with Zenfora. This policy explains when your order ships, how long delivery takes, and what to do if something goes wrong.

Order Processing

Orders are processed and dispatched within 1 to 2 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. You’ll get an email with your tracking number once your order ships.

Delivery Times

We ship internationally. Once your order is dispatched, delivery usually takes 7 to 12 business days, depending on your location and the carrier.

Stage Estimated time
Order processing 1 to 2 business days
Delivery after dispatch 7 to 12 business days

These are estimates, not guarantees. Customs checks, public holidays, weather, and carrier delays can add extra time.

Shipping Rates

Shipping is calculated at checkout based on your location.

Tracking Your Order

Once your order ships, we’ll email you a tracking number and a link. Tracking may take 2 to 3 days to show updates after dispatch. If your tracking doesn’t update for more than 5 days, contact us and we’ll look into it.

Where We Ship

We ship to most countries worldwide. If we can’t deliver to your location, we’ll let you know at checkout or contact you about your order.

Multiple Items

Orders with more than one item may ship separately, from different locations, and arrive on different days. You’ll get a tracking number for each shipment.

Customs, Duties and Taxes

International orders may be subject to import duties, taxes, or customs fees set by your country. These charges are not included in your order total, and they are the customer’s responsibility. We have no control over these charges and can’t predict their amount. Please check your local customs office for details.

Incorrect Addresses

Please check your shipping address carefully at checkout. We can’t be responsible for orders delivered to an incorrect or incomplete address that you provided. If you spot a mistake, contact us right away at [email address] and we’ll try to update it before the order ships.

Delayed, Lost or Damaged Orders

  • Delayed: if your order hasn’t arrived after 20 business days, contact us and we’ll investigate with the carrier.
  • Lost: if the carrier confirms your package is lost, we’ll send a replacement or issue a refund.
  • Damaged or wrong item: contact us within 7 days of delivery with your order number and a photo, and we’ll arrange a replacement or refund.

Please see our Refund Policy for more details.

Contact Us

Questions about your order? Email us. We reply within 1 to 2 business days.